Terms of Services

TERMS OF SERVICE — SUMMARY AND FAQ

This page summarises the key points of the ATOWAK Terms of Service in plain language and answers the questions our support team receives most often. It is provided for convenience only. The legally binding agreement is the full Terms of Service, which you can read at any time at atowak.com/policies/terms-of-service. If anything on this page differs from the full Terms, the full Terms prevail.

By browsing this website, creating an account or placing an order, you agree to the full Terms of Service, our Privacy Policy, Refund Policy and Shipping Policy.

AT A GLANCE

• Returns: accepted within 30 days of the purchase date • Refund timing: processed within 2 business days after approval, back to the original payment method • Free shipping: estimated 5–12 business days depending on destination country • Dispatch: orders placed before 12:00 pm PST are processed the same business day • Warranty: 2-year limited warranty covering defects in materials and manufacturing

ORDERS AND PAYMENT

When you place an order you confirm that the information you provide is accurate and that you are authorised to use the payment method supplied. All orders are subject to acceptance and product availability. We reserve the right to refuse or cancel an order where we suspect fraud, a pricing or stock error, or a breach of these terms.

Your order is confirmed once payment has been authorised. Prices, taxes and any applicable duties are shown during checkout before you complete your purchase.

SHIPPING AND DELIVERY

We ship internationally every working day. Orders are processed and dispatched by 5:00 pm PST, Monday through Friday. Orders received after 12:00 pm PST are processed on the next business day. Free shipping has an estimated delivery window of 5–12 business days depending on your country.

Delivery estimates are provided in good faith but are not guaranteed, as transit time depends on carriers and customs clearance in the destination country. Please see the Shipping Policy for full details.

RETURNS AND REFUNDS

You may return an item within 30 days of the purchase date. Once a return is approved and received, refund requests not involving a physical return are processed within 2 business days and credited to the original method of payment. Items must be returned in the condition required by our Refund Policy, which also sets out the steps for starting a return.

WARRANTY

Every ATOWAK watch carries a limited warranty covering defects in materials and manufacturing for two years from the original purchase date, whether purchased from this website or an authorised retailer.

The warranty does not cover batteries, cases, crystals, crowns, pushers, straps, hands, or any change that occurs through use rather than through manufacturing or assembly. It becomes void if the case back is opened, if the buttons are operated underwater, or if the watch is exposed to moisture beyond the rating stated for its water resistance. Proof of purchase is required for every claim, so please keep your receipt. Where a claim is accepted, we may repair or replace the watch at our discretion.

The full claim process is described on our Warranty page.

PRODUCT INFORMATION AND AVAILABILITY

We describe our products as accurately as we can, including specifications, materials and imagery. Small differences in colour can occur between screens, and hand-finished or limited-run components may vary slightly. Where a product is listed as a pre-order or reservation, the estimated shipping period shown on the product page applies.

All products are subject to availability. If an item you ordered becomes unavailable, we will contact you to arrange an alternative or a refund.

INTELLECTUAL PROPERTY

All content on this website — including text, photography, video, product designs, trademarks and the ATOWAK name and logo — belongs to ATOWAK or its licensors and is protected by intellectual property law. You may view and share our content for personal, non-commercial purposes, but you may not copy, reproduce or use it commercially without our written permission.

LIMITATION OF LIABILITY

The website and its content are provided on an "as is" basis. To the extent permitted by law, our total liability arising from your use of the website or the products is limited to the lesser of the fees you have actually paid to us or USD 500. We are not liable for indirect or consequential losses.

Nothing in these terms excludes liability that cannot lawfully be excluded, and nothing affects your statutory consumer rights in your country of residence.

ACCOUNTS, TERMINATION AND CHANGES

You are responsible for keeping your account credentials secure and for activity carried out under your account. We may suspend or terminate access to the website at any time where these terms are breached. Provisions relating to copyright, trademarks, disclaimers, liability and indemnification survive termination.

We may update the Terms of Service from time to time. The version published at atowak.com/policies/terms-of-service is always the current one, and continued use of the website after a change means you accept the updated terms.

GOVERNING LAW

The Terms of Service are governed by the laws of the United States, without regard to conflict-of-law rules. The website is not directed at, and is not intended for use in, any jurisdiction where such use would be contrary to local law or would subject ATOWAK to additional registration requirements.

FREQUENTLY ASKED QUESTIONS

HOW LONG DO I HAVE TO RETURN AN ITEM?

30 days from the purchase date. The item must meet the condition requirements set out in our Refund Policy.

HOW LONG DOES A REFUND TAKE?

Once a return is approved, refund requests are processed within 2 business days and returned to your original payment method. Your bank or card issuer may take additional time to post the credit.

HOW LONG DOES DELIVERY TAKE?

Free shipping is estimated at 5–12 business days depending on your country. Express options, where available, are shown at checkout.

WHEN WILL MY ORDER BE DISPATCHED?

Orders placed before 12:00 pm PST are processed the same business day, Monday to Friday. Orders received after that are processed the next business day, and dispatch happens by 5:00 pm PST.

WHAT DOES THE WARRANTY COVER?

Defects in materials and manufacturing for two years from the original purchase date.

WHAT IS NOT COVERED BY THE WARRANTY?

Batteries, cases, crystals, crowns, pushers, straps, hands, and any change caused by normal use rather than manufacturing. The warranty is also void if the case back is opened, buttons are pressed underwater, or the watch is exposed to moisture beyond its water-resistance rating.

WHAT DO I NEED TO MAKE A WARRANTY CLAIM?

Proof of purchase — please keep your receipt or order confirmation. Claims are reviewed individually, and we may repair or replace the watch at our discretion.

WHO DO I CONTACT ABOUT AN ORDER, A RETURN OR A REPAIR?

Our team can be reached through the Contact page. Please include your order number so we can help quickly.

FULL TERMS AND RELATED POLICIES

• Full Terms of Service — the legally binding agreement • Refund Policy — 30-day returns and refund timing • Shipping Policy — dispatch cut-off, delivery estimates and carriers • Privacy Policy — what data we collect and how it is used • Warranty — 2-year limited warranty and claim process • Contact Information — business details and support channels

*This summary does not constitute legal advice. Where this page and the full Terms of Service differ, the full Terms of Service control.*

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